Personnel standards
Selection, training and assessment against clear criteria
Service StandardsSERVICE STANDARDS
Professional security service standards for the protection of every customer and every site.
Safety standardsBuilt around recognized principles
Professional peopleSelection and training
Clear processesAccountability at every step
Continuous serviceOngoing quality improvement
OUR SERVICE STANDARDS
Our core service standards
A complete approach to security, confidence and continuity across every aspect of service.
Operational standards
Clear procedures for every operating situation
Technology standards
Reliable technology and supporting systems
Quality control standards
Systematic inspections, assessment and reporting
Customer care standards
Responsive, attentive care and continuous improvement
SERVICE PROCESS
A consistent service process
- 01
Understand needs and assess the site
- 02
Plan and design the service
- 03
Select and prepare the team
- 04
Launch the service against agreed standards
- 05
Monitor, assess and improve
SERVICE LEVEL AGREEMENT (SLA)
Service levels you can rely on
Incident response< 5 minutes
Availability≥ 99%
Quality inspectionsWeekly
ReportingMonthly
Coordination center24/7
Service commitments depend on the site and agreed service scope.
TRAINING & CERTIFICATION
Training and personnel development
A training pathway covering security duties, first aid, emergency response and supporting technology, with ongoing performance assessments.
Security trainingCore service standards
First aidEssential response skills
Emergencypreparedness
Security technologyTools and systems
Assessmentand refresher training
STANDARDS & COMPLIANCE
Standards and compliance
Quality management, safety and personal data protection frameworks supporting a systematic approach to service.
ISO
ISO 9001
Quality management
ISO
ISO 45001
Occupational health and safety management
Government standards
Security service requirements
PDPA
Personal data protection
Professional standards for your security
Discuss a service plan tailored to your site.